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Q4 2026 Newsletter

Friday, October 23, 2026 | Posted in GEHA Connection Dental Network Provider Newsletter

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G.E.H.A Connection Dental Network Provider Newsletter

Welcome to the G.E.H.A Connection Dental Network provider digital newsletter. Explore timely updates and access helpful resources below.

What’s new

Be sure to check out the “What’s New References” category in the Resources section of the Resource Center at connectiondental.com to keep up-to-date on new and revised payor notices, provider manuals and state-specific policies and procedures. We encourage you to check out the Resource Center on a regular basis to see updates as they occur. Here is a recap of the new or updated documents important to you as a G.E.H.A Connection Dental Network provider:

• WA St. Specific P&P — 6/1/2026 (Revised document)
• MA St. Specific P&P — 8/7/2026 (Revised document)

Companion Life Insurance Company

Beginning October 1, 2026 (November 1, 2026, in Virginia), Companion Life Insurance Company will join the G.E.H.A Connection Dental Network, bringing access to more than 97,000 eligible members through its partnership with DenteMax.

NationsBenefits

Beginning January 1, 2027, participating providers may be considered in-network for eligible Medicare Advantage members whose dental benefits are administered by NationsBenefits.

Website enhancements for a better provider experience

We're committed to making it easier for providers and office staff to find the information they need. Recent updates to the G.E.H.A Connection Dental Network website have improved access to important resources, compliance documents and provider tools.

Providers can now more easily locate information related to:

• Initial application and participation resources
• Compliance requirements and annual reviews
• Provider forms and reference materials
• Self-service options available through our website and IVR system

We encourage providers and office staff to regularly visit the G.E.H.A Connection Dental Network website to stay informed of available resources, updates and tools that support your practice.

New law for dental providers in Massachusetts

In June, a new law, 211 CMR 52.13, was enacted, requiring providers to promptly advise the Network when their availability to see new patients changes, including when they implement a wait list. Providers may notify the Network by calling 1-800-505-8880, option 4, or by emailing connection.dentalweb@geha.com

Dedicated support for dental providers

We're committed to making it easier for providers to get answers and resolve concerns. We have enhanced our provider support model through the Dental Provider Resolution Team, focusing on delivering greater accountability, communication and issue resolution. Providers should continue to use standard support channels for routine questions related to claims, payments, authorizations and other common inquiries:

• Provider services: 1-877-417-5947
• Provider portal: Portal login

If an issue remains unresolved, the Dental Provider Resolution Team can provide additional assistance with concerns such as complex claims, claims payment issues, coordination of benefits (COB) accuracy questions, pre-determination estimate verification and repeated unresolved inquiries.

Contact the team at providersupport@geha.com

For more information, visit the Dental Provider Resolution page

2026 Connection Dental Network fee schedules

The 2026 G.E.H.A Connection Dental Network fee schedules are now available. You can access your fee schedule through the IVR system by fax or by logging in to your Provider Portal at connectiondental.com. You may also call 1-800-505-8880, option 3, to request a fax or email from a representative.

2026 Resource Center update

We've refreshed our Resource Center to make finding information easier than ever. G.E.H.A now has its own dedicated tab, providing quicker access to G.E.H.A-specific resources. All other payors have been consolidated under the new Payor Resources Center tab for a more streamlined experience.

Visit the Resource Center today to explore the updated layout and access the latest provider resources, forms and important information.

Features of the Interactive Voice Response (IVR) system

Need provider information after hours or want to avoid waiting on hold? Our automated IVR system is available 24/7 and provides quick access to commonly requested information, including:

• Fee schedule fax back
• Location effective dates
• Initial application status

Simply call 1-800-505-8880 and follow the provider validation prompts to access these self-service features anytime.

Important Aetna Medicare Advantage network update

Effective January 1, 2027, G.E.H.A Connection Dental Network providers will no longer be considered participating in-network providers for Aetna Medicare Advantage dental plans.

This change does not affect your participation in the G.E.H.A Connection Dental Network and will not impact Aetna's continued use of the network for its Commercial PPO and PPO II dental plans. Providers will continue to serve members enrolled in those Aetna commercial dental products.

For questions regarding member eligibility, benefits or plan participation, please contact Aetna Provider Services at 1-800-624-0756.

G.E.H.A Connection Dental Network payor list

The G.E.H.A Connection Dental Network payor list is available for download through our provider website after logging in. It can be used as a reference when identifying participating payors. However, inclusion on the payor list does not guarantee that a member's employer group participates in the G.E.H.A Connection Dental Network. Providers should always verify eligibility and benefits directly with the payor prior to rendering services.

Need payor contact information? Contact Provider Relations at 1-800-505-8880, option 3, for assistance.

Medicare Advantage plan benefits

Under the G.E.H.A Connection Dental Network Payor List, all Medicare Advantage Plans are processed as PPO dental benefits.

This means you can treat Medicare Advantage members the same as any other PPO patient. There are no HMO dental restrictions to consider when verifying eligibility, administering benefits or providing covered dental services.

For questions regarding eligibility or benefits, please contact G.E.H.A Connection Dental Network at 1-800-505-8880.

Code of Conduct

As part of the G.E.H.A Compliance Program, all contracted entities providing administrative or healthcare services are required to review the G.E.H.A Code of Ethical Business Conduct. This review must be completed during the initial application process and independently each year thereafter.

How to complete your annual review:

• Visit the Resource Center
• Under Resource Links, click G.E.H.A Code of Ethical Business Conduct and review the documents

We appreciate your participation in the G.E.H.A Connection Dental Network. If you have any questions regarding this request, contact us at 1-800-505-8880, option 4.

Join the Key Influencer Panel and put your ideas into action

You are invited to participate in a unique opportunity to directly influence the evolution of policy, procedures and interactions for the G.E.H.A Connection Dental Network. We hope you recognize how important you are to us and consider joining this elite group of highly qualified professionals who will help shape how we can work together to improve the G.E.H.A Connection Dental Network provider experience. Visit geha.com/Panel

Mandatory general compliance and fraud, waste and abuse (FWA) training

If you have not yet completed your fraud, waste and abuse training, please log in to the G.E.H.A Connection Dental Network Provider Portal and submit it as soon as possible. Once your FWA training is complete, only the annual Code of Ethical Business Conduct review will be required moving forward.

Each year, G.E.H.A Connection Dental Network sends reminders to providers with outstanding compliance requirements. If you receive a notice, please complete and return the requested documentation by mail, fax or email promptly.

Questions? Contact G.E.H.A Connection Dental Network at 1-800-505-8880, option 4.