News and Views

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Summer 2022 Newsletter

Friday, July 8, 2022 | Posted in GEHA Connection Dental Network Provider Newsletter

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Join the Key Influencer Panel and put your ideas into action
You are invited to participate in a unique opportunity to directly influence the evolution of policy, procedures and interactions for the GEHA Connection Dental Network^TM. This elite group of highly-qualified professionals helps shape how we can work together to improve the GEHA Connection Dental Network provider experience.

Interested in joining? visit geha.com/Panel

Diversifying dentistry
Many communities of color are underrepresented in the dental and dental hygienist fields. This can affect long-term health outcomes in many ways, including apprehension and omission of care appointments, cultural and language misunderstandings and peer-to-peer learning opportunities. To create meaningful, sustainable change, GEHA Solutions created a $150,000 scholarship and fellowship with the University of Missouri-Kansas City’s (UMKC) School of Dentistry to fund opportunities for students representing historically marginalized communities.

Read more about this scholarship and GEHA’s history of giving at connectiondental.com/News

Medicare Advantage payors
Did you know that some GEHA Connection Dental Network payors offer Medicare Advantage plans in addition to commercial plans? Please contact the payor directly for benefits.

Artificial intelligence in dentistry
Artificial intelligence (AI) plays an ever-increasing role in dental benefits. It can bridge the provider/payor relationship in several ways, such as real-time authorization and claims processing, providing instant feedback to providers and establishing consistent clinical claims reviews. AI can also identify fraud, waste and abuse.

Read the full News & Views article on connectiondental.com/News

Streamlining recredentialing
As a provider in the GEHA Connection Dental Network, we want to make your recredentialing experience as easy as possible. The easiest way to handle recredentialing is to use ProView through CAQH Solutions. To do this, register at proview.caqh.org, complete the application and review for accuracy, authorize GEHA Connection Dental Network access to your profile and upload supporting documentation. CAQH will remind you when it is time to re-attest or if your documents are expiring.

Read the full News & Views article on connectiondental.com/News

Update your email
As we move towards more electronic correspondence, please make sure your email address is up to date. You may update your email at connectiondental.com or call 800.505.8880, option 4.

New features added to the IVR (Interactive Voice Response) system
We have added new automated features to make verifying your provider information quick and easy. You can now access the features listed to the right through our IVR system.

• Fee schedule fax back
• Location effective date
• Initial application status

The IVR system is available 24 hours a day, 7 days a week, by calling 800.505.8880 and following the provider validation prompt.

What’s new
Be sure to check out the “What’s New References” category in the Resources section of the Resource Center at connectiondental.com for updates on new and revised payor notices, provider manuals and state-specific policies and procedures. We encourage you to check out the Resource Center on a regular basis to see updates as they occur.

Here is a recap of the new or updated documents important to you as a GEHA Connection Dental Network provider:

New provider document	Date posted	What's new
Care coordination referral process 2021	2.18.2022	New document added
DenteMax – Mutual of Omaha Plan	2.7.2022	Updated document
Equitable claims submission and other payor policies	3.11.2022	New document added
Guardian dentist manual	3.22.2022	New document added
State-specific policies and procedures – State of Virginia	2.7.2022	Updated document
State-specific policies and procedures – State of Washington	4.1.2022	Updated document
Sun Life utilization review, appeals and other policies	3.24.2022	New document added
UHC quick reference guide for Medicare Advantage Plans – 2022	2.18.2022	Updated document