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Spring 2026 Newsletter

Monday, April 6, 2026 | Posted in GEHA Connection Dental Network Provider Newsletter

G.E.H.A Connection Dental Network Provider Newsletter | Spring 2026

Welcome to the G.E.H.A Connection Dental Network provider digital newsletter. Explore timely updates and access helpful resources below.

What’s New

Be sure to check out the “What’s New References” category in the Resources section of the Resource Center at connectiondental.com to keep up-to-date on new and revised payor notices, provider manuals and state-specific policies and procedures. We encourage you to check out the Resource Center on a regular basis to see updates as they occur.

  • Humana Medicare Advantage Dental Handbook 2026 — 10/29/2025 (Added Document)
  • Guardian Electronic Fund Transfer Payments — 11/18/2025 (Added Document)
  • BlueCross BlueShield of TN Quick Reference Guide — 12/9/2025 (Added Document)
  • Aetna 2026 Medicare Quick Reference Guide — 12/10/2025 (Updated Document)
  • 2026 G.E.H.A Plan Manual for Dental Providers — 12/29/2025 (Added Document)

Stay informed with News & Views

News & Views is the place to find the latest news and information in the world of dentistry. Check out these recent articles:

For these stories and more, visit connectiondental.com/News

Why keeping your information updated matters: a quick guide for providers

Keeping your provider and practice information current ensures smoother claims processing, accurate directory listings and a better experience for your patients. Whether you’ve added a new provider, updated your Tax Identification Number (TIN) or moved to a new location, providing these updates helps prevent delays and ensures uninterrupted access to your benefits and resources. Maintaining accurate information also supports regulatory compliance and ensures members can easily find and contact your office.

Where to send your updates

Practice updates can be submitted through your provider portal, where you’ll find options to update provider information or manage location details.

You may also submit changes by completing the Provider Address Add/Change Form and sending it to CDact@geha.com.

Please note that submissions to CDact@geha.com are solely utilized for valid Add, Change or Term requests and not for status updates. For any follow-up inquiries, please contact Provider Relations at 1-800-505-8880, option 3.

We’ve streamlined our payor resources to make them easier for you to navigate

After feedback from providers, we worked to create a more transparent, efficient way to access member eligibility information. We consolidated key payor portal details in one place so you can quickly verify member information with just a few clicks.

To get started, visit Connection Dental, select Resource Center then under Resource Links, choose Payor Resources.

You can also use the Provider Portal Login link to go directly to the payor’s portal to register or sign in.

Features of the IVR (Interactive Voice Response) system

Our automated IVR system is designed to make verifying your provider information seamless and efficient. Simply follow the phone prompts to access the following features:

  • Fee schedule fax back
  • Location effective date
  • Initial application status

Access the IVR System Anytime — Our IVR system is available 24/7 for your convenience. Simply call 1-800-505-8880 and follow the provider validation prompts.

Join the Key Influencer Panel and put your ideas into action

You are invited to participate in a unique opportunity to directly influence the evolution of policy, procedures and interactions for the G.E.H.A Connection Dental Network. We hope you recognize how important you are to us and consider joining this elite group of highly qualified professionals who will help shape how we can work together to improve the G.E.H.A Connection Dental Network provider experience. If you're interested in joining, visit geha.com/Panel

G.E.H.A Connection Dental payor list

Not all employer groups associated with payors use the G.E.H.A Connection Dental Network. Providers should always verify benefits and eligibility directly with the payor.

For payor contact information, call Provider Relations at 1-800-505-8880, option 3.

Medicare Advantage plan benefits

Under the G.E.H.A Connection Dental Network Payor List, all Medicare Advantage Plans are processed as PPO for dental benefits.

This means you can treat these members as you would any PPO patient — no need to worry about HMO dental restrictions!

Code of Conduct

As part of our G.E.H.A Compliance Program, all contracted entities that perform administrative or health care services must review the G.E.H.A Code of Ethical Business Conduct. This review is mandatory and must be completed when the partnership with G.E.H.A starts during the initial application process — and annually thereafter.

If you have any questions, contact G.E.H.A Connection Dental Network at 1-800-505-8880, option 4.

Mandatory general compliance and fraud, waste and abuse (FWA) training

All offices must complete the general compliance and fraud, waste and abuse (FWA) training found on the Connection Dental Network Provider Portal. Training is quick and easy — go to connectiondental.com and select Log In.

Good news: While the annual review is mandatory, the new attestation form only needs to be completed once. For questions, contact G.E.H.A Connection Dental Network at 1-800-505-8880, option 4.

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