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Winter 26 Newsletter

Wednesday, July 1, 2026 | Posted in GEHA Connection Dental Network Provider Newsletter

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G.E.H.A Connection Dental Network Provider Newsletter

Welcome to the G.E.H.A Connection Dental Network provider digital newsletter. Explore timely updates and access helpful resources below.

What’s new

Be sure to check out the “What’s New References” category in the Resources section of the Resource Center at connectiondental.com to keep up-to-date on new and revised payor notices, provider manuals and state-specific policies and procedures. We encourage you to check out the Resource Center on a regular basis to see updates as they occur. Here is a recap of the new or updated documents important to you as a G.E.H.A Connection Dental Network provider:

• Medicare Advantage Dominion AmeriHealth | 4/1/2026 | Updated Document
• Lincoln Financial Dental Steps to Access Portal | 4/1/2026 | Updated Document

G.E.H.A provider portal training video

This step-by-step training video guides providers through how to: Verify patient eligibility and benefits Link tax identification numbers in TIN Maintenance View claim status Access explanations of benefits (EOBs) and remittance advice (RA) How to access: View the G.E.H.A provider portal training video.

California provider directory validation

You will now receive California State Directory validation communications directly from G.E.H.A Connection Dental Network instead of through Emfluence. What to expect: Providers will begin receiving a mailed California State Directory Validation form based on their normal mailing schedule. Action to take: Complete and return the mailed form, or log in to our website to submit your California State Directory Validation updates electronically. Or submit your information using one of the methods below: Fax: 1-816-257-3238 Email: CDNstateverification@geha.com Phone: 1-800-505-8880, option 4

Stay informed with News & Views

News & Views is the place to find the latest news and information in the world of dentistry. Check out these recent articles:

• Compassionate care: Embracing minimally invasive dentistry for your youngest patients
• Guided hydroxyapatite generation — a new pathway

For these stories and more, visit connectiondental.com/News

We’ve streamlined our payor resources to make them easier for you to navigate

After feedback from providers, we worked to create a more transparent, efficient way to access member eligibility information. We consolidated key payor portal details in one place so you can quickly verify member information with just a few clicks. To get started, visit our Payor Resources page. From there, select a payor resource, log-in page or Steps to Access Portal guide (which includes straightforward instructions and helpful tips to simplify portal navigation.) You can also use the G.E.H.A provider portal Login link to go directly to the payor’s portal to register or sign in.

Features of the IVR (Interactive Voice Response) system

Our automated IVR system is designed to make verifying your provider information seamless and efficient. Simply follow the phone prompts to access the following features:

• Fee schedule fax back
• Location effective date
• Initial application status

Access the IVR System Anytime Our IVR system is available 24/7 for your convenience. Simply call 1-800-505-8880 and follow the provider validation prompts to get started.

Join the Key Influencer Panel and put your ideas into action

You are invited to participate in a unique opportunity to directly influence the evolution of policy, procedures and interactions for the G.E.H.A Connection Dental Network. We hope you recognize how important you are to us and consider joining this elite group of highly qualified professionals who will help shape how we can work together to improve the G.E.H.A Connection Dental Network provider experience. Interested in joining? Visit geha.com/Panel

G.E.H.A Connection Dental payor list

Not all employer groups associated with payors use the G.E.H.A Connection Dental Network. Providers should always verify benefits and eligibility directly with the payor. By contacting the payor, a provider can identify which network fee schedule is being used for claim reimbursement and verify participation status with the plan. For payor contact information, call Provider Relations at 1-800-505-8880, option 3. The payor list is updated monthly and is available through the G.E.H.A Connection Dental provider portal. Group-contracted providers may contact their representative to access a copy.

Medicare Advantage plan benefits

Under the G.E.H.A Connection Dental Network Payor List, all Medicare Advantage Plans are processed as PPO for dental benefits. While a member’s medical plan may be HMO, their dental benefits are paid as PPO, using your G.E.H.A Connection Dental fee schedule. This means you can treat these members as you would any PPO patient — no need to worry about HMO dental restrictions!

Code of Conduct

As part of our G.E.H.A Compliance Program, all contracted entities that perform administrative or health care services must review the G.E.H.A Code of Ethical Business Conduct. This review is mandatory and must be completed when the partnership with G.E.H.A starts during the initial application process — and annually independently thereafter. Please visit our website at connectiondental.com and select Resource Center. Under Resource Links, select G.E.H.A Code of Ethical Business Conduct and read the documents. No other action is needed. If you have any questions regarding this request, contact G.E.H.A Connection Dental Network at 1-800-505-8880, option 4. We appreciate your participation in the G.E.H.A Connection Dental Network.

Mandatory general compliance and fraud, waste and abuse (FWA) training

All offices must complete the general compliance and fraud, waste and abuse (FWA) training found on the G.E.H.A Connection Dental Network provider portal. Training is quick and easy — go to connectiondental.com and select Log In. Once logged in, providers will be prompted to complete the required training. Good news: While the annual review is mandatory, the new attestation form only needs to be completed once. It remains valid throughout your partnership with G.E.H.A Connection Dental Network — no need to sign in again. Letters are sent annually to providers who have not completed the required documentation. If you receive a letter, please complete and return the FWA form by mail, fax or email. For questions, contact G.E.H.A Connection Dental Network at 1-800-505-8880, option 4.