News and Views

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Summer 2023 Newsletter

Monday, July 17, 2023 | Posted in GEHA Connection Dental Network Provider Newsletter

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New rewards partnerships

Propio

Save 30% or more on professional over-the-phone, video remote and in-person interpretation and document translation services. Propio offers superior interpreter quality and technology-oriented solutions 24/7/365 and the best value in the industry. Visit Propio-LS.com to learn more or call 913.800.4785 or email shennelly@propio-ls.com to request pricing or a demo.

Wisdom

Is burnout and churn at the front desk disrupting your practice? The Wisdom Smart Call routing system can answer your phones while your staff is busy helping patients. Wisdom connects your phone system to your practice management software to automate routine tasks, such as booking an appointment, making payments, getting directions to your office and providing a list of accepted insurances. Wisdom works with Carestack, CurveHero, Denticon Dentrix Ascend, Dolphin Imaging, Open Dental, Planet DDS, Tab32 and many more! Visit getwisdom.ai/GEHA to learn more and use code GEHA to receive a monthly discount.

Directory requirements and importance of updating your information

Connection Dental Network has policies and procedures in place to ensure we have the most current directory information available for our providers. However, we need your help. Having up-to-date information ensures patients are able to locate participating providers and helps payors identify the correct claim payment mailing address. For more information, please call 800.505.8880, option 4 or visit connectiondental.com.

Medicare Advantage payors

Did you know that some GEHA Connection Dental Network payors offer both Medicare Advantage and commercial plans? Please contact the payer directly for benefits.

Update your email

As we move towards more electronic correspondence, please make sure your email address is up to date. Update your email at connectiondental.com or call 800.505.8880, option 4.

New features added to the IVR (Interactive Voice Response) system

We have added new automated features to make verifying your provider information quick and easy. You can now access the following through our IVR system, after following the requested phone prompts:

• Fee schedule fax back
• Location effective date
• Initial application status
• Post-call provider satisfaction survey

The IVR system is available 24 hours a day, 7 days a week, by calling 800.505.8880 and following the provider validation prompt.

What’s new

Be sure to check out the “What’s New References” category in the Resources section of the Resource Center at connectiondental.com to keep current on new and revised payor notices, provider manuals and state-specific policies and procedures.

To find this section, click on Resource Center at the top of the website. Then look at the Resources box on the right. Scroll down close to the bottom and you’ll see What’s New References. We encourage you to check out the Resource Center on a regular basis to see updates as they occur.

Here is a recap of the new or updated documents:

New provider document	Date posted	What's new
GEHA plan manual	03.03.2023	New document added
Provider manual	04.01.2023	Updated document

Join the Key Influencer Panel and put your ideas into action

You are invited to participate in a unique opportunity to directly influence the evolution of policy, procedures and interactions for the GEHA Connection Dental Network. We hope you recognize how important you are to us and consider joining this elite panel group of highly qualified professionals who will help shape how we can work together to improve the GEHA Connection Dental Network provider experience.

Interested in joining? Scan the QR code or visit geha.com/Panel

Stay informed with News & Views

News & Views is the place to find the latest news and information in the world of dentistry. Check out these recent articles:

• FDA safety recommendations about dental amalgam
• Respect patient autonomy with proper pronoun usage and gender-affirming care
• Self-assessment for oral cancer awareness
• Support the patient journey
• Oral health and nutrition
• Health literacy: What is dental health literacy?

For these stories and more, visit connectiondental.com/News